Refund & Returns Policy

Return Eligibility

• Return request must be submitted within 14 calendar days of the delivery date shown by the carrier.
• Items must be in original condition: unworn, unwashed, unaltered, free of odors, stains, or damage.
• All original tags, stickers, and packaging must be included.
• Proof of purchase (order number or receipt) is required.

Items returned that do not meet the above conditions may be refused and sent back to you.

Non-returnable Items

Due to the nature of limited releases and hygiene standards, the following are final sale and cannot be returned or exchanged:

• Limited-drop or “final sale” items marked as such on the product page
• Underwear, socks, face coverings
• Gift cards and digital items
• Custom or personalized products
• Worn or used items, or items missing original tags/packaging

How to Start a Return or Exchange

1. Email our team at [email protected] within 14 days of delivery.
2. Include your order number, the item(s) you want to return, and the reason (or desired exchange size/color).
3. We’ll reply with next steps and a Return Authorization (RA) if eligible, plus the correct return address.
4. Ship the item back within 7 days of RA approval using a trackable service. Share the tracking number with us.

Unapproved returns or returns sent to the wrong address may be refused.

Refunds

• Once your return is delivered and inspected, we’ll notify you of approval or rejection.
• Approved refunds are issued to the original payment method. Processing times vary by bank (typically 3–10 business days).
• Original shipping fees are non-refundable.
• If the item was purchased with a discount or during a promotion, the refund reflects the amount paid.
• Where appropriate, we may offer store credit as a faster alternative.

Exchanges

Exchanges are offered for size or color where stock is available.

• To secure inventory, we may ask you to place a new order and return the original for a refund.
• We cannot hold or reserve items for exchange.
• Exchange requests must meet the same eligibility criteria as returns.

Damaged, Defective, or Incorrect Items

If you receive a damaged/defective item or the wrong item:

• Contact us within 48 hours of delivery at [email protected].
• Include clear photos of the item, packaging, and shipping label.
• Do not dispose of packaging until we complete the claim review.

We will repair, replace, or refund as appropriate after verification.

Return Shipping & Fees

• Return shipping is the customer’s responsibility unless the return is due to our error or a confirmed defect.
• We recommend using an insured, trackable service. We are not responsible for returns lost in transit.
• No restocking fee is charged on approved returns that meet policy conditions.

Lost or Stolen Packages

If tracking shows “delivered” but you did not receive your package:

• Check with household members, neighbors, and your local carrier office.
• Contact us within 7 days of the marked delivery date so we can assist with a carrier investigation.

Resolutions depend on the carrier’s investigation and any selected shipping protection.

Return Address

Please do not send returns without an approved RA. If eligible, returns should be sent to:

Additional Notes

• Pre-orders and limited-release items are often final sale; see product pages for specific terms.
• Refused or undeliverable packages may be subject to return shipping charges.
• We reserve the right to refuse returns that do not meet policy requirements or show signs of wear/use.