Shipping Information

Fast, secure delivery from New York. All items are authenticated and packed with care.

  • Orders ship from New York, USA
  • Tracking on every order
  • Trusted carriers: USPS, UPS, FedEx, DHL

Processing Time

Typical processing: 1–2 business days.

  • During launches/drops: allow 2–4 business days.
  • Orders placed after 12:00 PM EST process next business day.
  • Weekends and US holidays are not business days.

US Shipping

  • Economy: 3–7 business days
  • Standard: 2–5 business days
  • Express: 1–3 business days

Delivery estimates begin after your order has been processed.

International

  • Tracked service to most countries
  • Typical delivery: 6–12 business days
  • Express options available at checkout

Duties/taxes may be due upon delivery, based on destination.

Rates & Options

Economy

  • Estimated 3–7 business days (US)
  • Carrier: USPS Ground Advantage or UPS SurePost
  • Best value for non-urgent deliveries

Rate calculated at checkout based on weight and destination.

Standard

  • Estimated 2–5 business days (US)
  • Carrier: USPS Priority, UPS Ground, or FedEx Home
  • Balanced speed and cost

Rate calculated at checkout.

Express

  • Estimated 1–3 business days (US)
  • Carrier: UPS 2nd Day Air / FedEx Express
  • Our fastest option for time-sensitive orders

Rate calculated at checkout.

International Tracked

  • Estimated 6–12 business days
  • Carrier: As available (DHL eCommerce, UPS, USPS, FedEx)
  • Full tracking to most destinations

Duties/VAT not included unless stated at checkout.

International Express

  • Estimated 3–7 business days
  • Carrier: DHL Express / UPS Worldwide / FedEx International
  • Priority handling and faster customs clearance

Rates shown at checkout after address entry.

Tracking & Delivery

  • Tracking numbers are emailed when your order ships. Check spam/junk if you don’t see it.
  • Tracking may take up to 24 hours to update after label creation.
  • If your package shows delivered but you can’t locate it, please wait 24 hours and then contact the carrier. If unresolved, reach out to us.
  • High-value orders may require a signature upon delivery for security.

Address Changes & Order Edits

  • We begin processing quickly. If you need to change your address, contact us within 30 minutes of placing your order at [email protected].
  • Once shipped, we cannot reroute packages. Address issues may result in return-to-sender.

PO Boxes, APO/FPO

  • PO Boxes: Shipped via USPS where eligible.
  • APO/FPO/DPO: Supported via USPS. Delivery times vary.

Customs, Duties & Taxes (International)

  • International orders may incur import duties, VAT, and fees upon arrival.
  • These charges are determined by your country and are the recipient’s responsibility unless prepaid at checkout.
  • Refusal to pay duties may result in return-to-sender. Original shipping costs are non-refundable.

Lost, Damaged, or Stolen Packages

  • If your order is lost in transit, we’ll assist with a carrier investigation and claim.
  • Damaged items must be reported within 48 hours of delivery with photos of packaging and item.
  • Packages marked “delivered” are the responsibility of the recipient; please check with neighbors/building management and contact the carrier. We’ll support where possible.

Pre‑Orders & Split Shipments

  • Pre-orders ship by the stated window on the product page.
  • Orders containing in-stock and pre-order items may ship together by default. Contact us if you prefer split shipments (additional shipping may apply).

Holidays & Peak Times

  • During major releases and holiday periods, both processing and carrier transit times may be extended.
  • We’ll communicate any significant delays via email or site banners.

Undeliverable & Return-to-Sender

  • If a package returns to us due to an incorrect address or delivery failure, we’ll contact you to reship (additional postage may apply).
  • Unclaimed/returned orders can be refunded minus original shipping after they are received back in our facility and inspected.

Need help with an order?

Our Support Team is here Mon–Fri, 9:00 AM – 6:00 PM EST.

Contact Support Refund & Returns Policy

Shipping FAQ

When will my order ship?
Most in-stock orders ship within 1–2 business days. During high-demand drops, please allow 2–4 business days.
How do I track my order?
You’ll receive a tracking email as soon as your label is created. Tracking can take up to 24 hours to show movement.
Do you ship internationally?
Yes, we ship worldwide to most destinations with tracked and express options. Duties and taxes may be due on delivery depending on your country.
Can I change my shipping address after ordering?
Contact us immediately at [email protected]. If the order hasn’t shipped, we’ll do our best to update it. We can’t reroute packages once in transit.
My tracking shows delivered but I can’t find the package.
Please wait 24 hours, check with neighbors and your building/management. If still missing, contact the carrier with your tracking number, then reach out to us for assistance.